Refund and Returns Policy
Effective Date: December 13, 2024
At Pexos Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and transparent refund and returns policy. Please read the following details carefully to understand our process.
1. Return Eligibility
We accept returns on most products, provided the following conditions are met:
- Return Period: Returns must be initiated within 30 days of the original purchase date.
- Condition of the Item: Items must be unused, unworn, and in their original condition. All original packaging, tags, and receipts must be included.
- Exclusions: Customized or personalized items are not eligible for return unless they are defective or damaged.
2. How to Return an Item
If you wish to return an item, follow these simple steps:
Contact Us: Please email our customer service team at info@pexos.site with your order number and details of the item(s) you wish to return. You will receive a return authorization form and further instructions.
Prepare Your Return: Pack the item(s) securely in the original packaging, including all accessories and documentation.
Ship the Item: Return items to the following address:
Pexos Jewelry
704 6th St,
Middletown, Illinois
Please use a trackable shipping service to ensure we receive your return. We recommend insuring the shipment to protect against loss or damage.
3. Refund Process
Once we receive the returned item(s), we will inspect them to ensure they meet the return criteria. If approved, we will issue a refund to your original payment method. Please allow up to 14 business days for the refund to be processed and reflected in your account.
- Shipping Fees: Shipping costs are non-refundable. You will be responsible for the return shipping fees unless the item is defective or we made an error in fulfilling your order.
- Partial Refunds: If an item is returned in used or damaged condition, we reserve the right to issue a partial refund.
4. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above. Once we receive the returned item, we will process the exchange and send the replacement item to you at no additional charge.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@pexos.site. We will offer a full refund or replacement at no extra cost. Please provide detailed photos of the damage or defect along with your order number to expedite the process.
6. Non-Refundable Items
Certain items are non-refundable, including:
- Customized or personalized jewelry
- Sale or clearance items
- Gift cards
7. International Returns
For customers outside the United States, we accept returns under the same conditions as domestic returns. However, international return shipping costs are the responsibility of the customer. Please be aware that customs fees or duties may apply.
8. Customer Support
If you have any questions about your return or refund, our customer service team is here to help. Feel free to contact us via email or phone, and we’ll assist you in resolving the issue as quickly as possible.