Sales Policy

Effective Date: December 13, 2024

At Pexos Jewelry, we strive to offer our customers a seamless and enjoyable shopping experience. This Sales Policy outlines the terms and conditions under which we sell our products, as well as our expectations and obligations regarding your purchases. By placing an order with us, you agree to be bound by this Sales Policy.

1. Product Availability

We make every effort to ensure the accuracy of product availability and descriptions on our website. However, due to high demand or unexpected stock shortages, certain items may be temporarily out of stock. If an item you have ordered is unavailable, we will notify you promptly and provide alternatives, such as a similar item or a refund.

2. Pricing and Payment

All prices displayed on our website are in U.S. Dollars (USD) and are subject to change without prior notice. The prices of products do not include applicable taxes or shipping charges, which will be added at checkout.

• Payment Methods: We accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
• Sales Tax: Sales tax will be applied based on the shipping address and local tax rates.
• Order Confirmation: Once you complete a purchase, you will receive an order confirmation via email. This does not guarantee that your payment has been processed or that your order is finalized.

3. Shipping and Delivery

• Processing Time: Orders are typically processed within 1-2 business days. Custom or personalized items may take longer to process.
• Shipping Methods: We offer various shipping options, including standard and expedited shipping. The shipping cost will be calculated at checkout based on the delivery method selected and your shipping address.
• Delivery Time: Delivery times vary depending on your location and shipping method. Domestic orders typically arrive within 5-7 business days, while international shipping may take up to 14 business days.
• Tracking Information: Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress.

4. International Orders

For customers outside the United States, we offer international shipping. Please note that additional customs duties, taxes, and import fees may apply, and these are the responsibility of the buyer. Shipping timeframes may also vary depending on the destination country.

5. Order Cancellations

You may cancel your order within 24 hours of purchase by contacting our customer service team at info@pexos.site. After this period, we may not be able to cancel the order due to the fulfillment and shipping process. If your order has already been shipped, please refer to our Return and Refund Policy.

6. Gift Cards

Gift cards purchased from our website are redeemable only at Pexos Jewelry and cannot be exchanged for cash. They are valid for one year from the date of purchase. Lost or stolen gift cards cannot be replaced.

7. Limitation of Liability

Pexos Jewelry will not be held liable for any damages resulting from the use of our products, except in cases where our liability is mandated by law. We are not responsible for delays caused by third-party shipping services or customs procedures.

8. Customer Support

If you have any questions about our products, orders, or this Sales Policy, our customer service team is happy to assist you. You can reach us at:

Pexos Jewelry
Street: 704 6th St, Middletown, Illinois
Phone: (217) 445-2024
Email: info@pexos.site
Website: pexos.site